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The art of patient experience has gained purchase in the healthcare space and, as it has in other vertical industries, among UX gurus and IT shops alike.
Most healthcare providers taking part in the federal EHR incentive programs give their patients access to their data – but fewer than 33 percent of patients actually take advantage of it, a recent report from the U.S. Government Accountability Office showed.
Patient engagement and user experience is a goal high on the priority list for many hospitals and health systems that wish to enhance communication with consumers, better include patients in their care decisions and ultimately improve outcomes.